Laxman Murugappan

:: Coaching & Mentoring ::
A Lead Coach, Mentor & Principal Consultant in Enterprise BPM, Customer Experience Design, Customer Journey Mapping at BPGroup/Academy of Customer Experience.

:: Consulting ::
Has expertise in Business Process Management,Business Process Mapping, Process Innovation,CEMMethod, Customer experience & Lego Serious Play, Strategy Execution, Change Management.

Has been providing mentoring & implementation advisory to Startups, SME's in areas of Empathy Mapping, Value Proposition Canvas,Lean Startup Canvas, Business Model Canvas, Design Thinking,User Experience, User centred design.

:: Technology ::
On the Technology front, brings on board expertise in the platforms of Enterprise Architecture, Enterprise Mobility (iOS, Android), Continuous Improvement,Systems Design, Web Development (Java/J2EE), ERP(SAP) & BPM technologies(SAP, IBM Lombardi).

Certified in Customer Experience Management, Lego Serious Play Facilitation , TOGAF v. 9.1, HFI- Certified Usability Analyst (centring around User Centred Design, Design in IT systems), ITIL-V3.

Broad-ranging experience delivering best-in-class applications and systems for the web and other platforms. Well-versed in SAP Netweaver, SAP eSOA, Java Design Platforms, and J2EE. Solid expertise in the development lifecycle, spanning requirements definition, solutions design, and technical specifications. Proven history of driving systems improvements to increase performance and reliability. Adept at training and mentoring team members, resulting in star-quality professionals capable of meeting and exceeding goals.